Frequently Asked Questions

General

Q: What is Nariyal?

A: Nariyal is a brand dedicated to repurposing coconut waste into eco-friendly, zero-waste products. We work with artisans across countries like Vietnam, Indonesia, India, Sri Lanka, and Thailand to create sustainable products from discarded coconut shells and other coconut waste.

Q: Where can I learn more about Nariyal's story?

A: You can read about our journey and mission on Our Story section.

Products

Q: How are nariyal’s products made?

A: Most of our products are made from discarded and reclaimed parts of the coconut tree. This can include coconut shells, wood from coconut tree trunk, coconut leaves, etc.

Q: How are nariyal’s coconut bowls made?

A: Our eco-friendly bowls are crafted from discarded coconut shells. We gather the shells, work with artisans to craft and polish them with natural coconut oil, and rigorously test the quality before offering them to our customers.

Q: Are your products eco-friendly?

A: Yes, all our products are made with sustainability in mind. We focus on repurposing coconut waste and ensuring that our processes are environmentally friendly, from production to shipping.

Care and Safety - Coconut Shell Bowls

Q: How do I care for my coconut shell bowls?

A: To ensure the longevity of your coconut shell bowls purchased from us, hand wash them with lukewarm, soapy water. Avoid soaking them for extended periods. Do not place them in the dishwasher, microwave, or oven.

Q: Can I use the bowls for hot foods?

A: Yes, our bowls can be used for warm foods. However, avoid using them for extremely hot foods or liquids, as the natural material may crack.

Q: Are nariyal coconut bowls safe for food use?

A: Absolutely! Our bowls are polished with natural coconut oil and undergo strict quality testing to ensure they are safe for food use.

Q: How often should I re-polish my bowl?

A: It is recommended to re-polish your bowl every 10-15 uses. Simply apply a small amount of coconut oil, rub it in, and let it sit for a few hours before wiping off the excess.

Q: Can I use metal utensils with my bowls?

A: It is best to use wooden cutleries provided by us to prevent scratching and preserve the bowl’s surface.

Q: Are the bowls treated with any chemicals?

A: No, our nariyal coconut shell bowls are polished with natural coconut oil and are free from harmful chemicals, ensuring they are safe for you and the environment.We do not use any kind of chemicals or artificial preservatives to enhance the features or life of any of our products.”

Q: What should I avoid when using nariyal’s coconut bowls?

A: Avoid exposing the coconut bowls to extreme temperatures, soaking them for long periods, and using abrasive cleaning tools. This will help maintain their integrity and appearance.

Q: How should I store my products?

A: Store your products in a cool and dry place away from direct sunlight or extreme temperatures to prevent them from drying out and cracking.

Q: Are the coconut bowls from nariyal durable?

A: Yes, with proper care, our bowls are quite durable. They are crafted to be sturdy but please remember that they are a natural product and can be damaged if not handled properly.

Account Creation

Q: How do I create an account?

A: To create an account, click on the "Sign Up" or "Login" link on our website. Fill in your personal details, including your name, email address, and a password, and follow the prompts to complete the registration process.

Q: What are the benefits of creating an account?

A: By creating an account, you can easily track your orders, save your shipping information for faster checkout, view your order history, and receive updates on our latest products and promotions.

Shipping & Delivery

Q: Do you offer free shipping?

A: Yes, we offer free shipping on orders over $99 within Canada and the United States. Please note that bulk orders do not qualify for free shipping.

Q: How long does it take to process and ship orders?

A: Orders within Canada are processed and shipped within 48 hours of placement, excluding Sundays and Canadian statutory holidays. For more details, please refer to ourShipping section.

Q: Do you ship internationally?

A: We currently only ship within Canada and the United States of America. For international shipping inquiries, please contact us via our chat or Contact Page.

Q: Can I pick up my order locally?

A: Yes, if you reside in Metro Vancouver, you can pick up your order directly from us during business hours.

Q: Do you offer local delivery?

A: Yes, we offer local delivery within Metro Vancouver for a flat rate of $10 on orders below $99.

Returns & Refunds

Q: What is your returns policy?

A: We triple-check our products before shipping, but in the unlikely event that your order arrives damaged, please contact us within 14 days of receipt. We will send a free replacement or issue a refund. For more details, visit our Returns section.

Q: How do I request a return or replacement?

A: Please email us at orders@nariyal.co with your order number or contact us through our Contact Page with your order number. Our team will follow up with further instructions, including requesting images of the damaged product.

Q: How long does it take to process a refund?

A: Refunds are processed after 7 business days following approval.

Orders

Q: Can I cancel or change my order after placing it?

A: Due to our prompt fulfillment process, we cannot guarantee that orders can be canceled or adjusted once placed. For assistance, please email us at orders@nariyal.co with your order number. You can also contact us on chat or visit our Contact Page.

Wholesale

Q: Do you offer wholesale options?

A: Yes, we offer wholesale options for bulk orders. Please email us at wholesale@nariyal.co or contact us via our chat or our Contact Page for more information and to place a bulk order.

Sales Tax

Q: How is sales tax calculated?

A: Sales tax is calculated based on the shipping address provided at checkout. The applicable sales tax rate for your location will be added to your order total during the checkout process.

Customization

Q: Can I customize my order?

A: We offer customization options for bulk and wholesale orders. If you are interested in customizing our products, please email us at contact@nariyal.co or reach out to us via our Contact Page or chat for further details.

Affiliate & Ambassador Programs

Q: Can I become an affiliate or ambassador for Nariyal?

A: Yes, we are always looking for passionate individuals to join our affiliate and ambassador programs. Please email us at contact@nariyal.co or contact us via our Contact Page or chat for more information on how to apply and the benefits of joining our program.

Contact Us

Q: How can I contact Nariyal?

A: Please email us at contact@nariyal.co for any queries. You can also reach out to us via our Contact Page or use the chat feature on our website for a faster response.