Shipping + Delivery

We understand that shipping costs can be a concern, and we are committed to working with partners who offer economical and sustainable shipping options. Here are the details of our shipping policy:

Shipping Restrictions

  • Shipping Regions: We currently ship only within Canada and the United States of America. For other international shipping orders and inquiries, please email us at contact@nariyal.co or contact us using our chat or Contact Page.
  • PO Boxes: We are currently unable to ship to PO Boxes.

Free Shipping

  • Free Shipping on Orders Over $99: We offer free shipping on orders over $99 within Canada and the United States of America.
  • Exclusions: Bulk orders do not qualify for free shipping. For bulk orders, please write to us at wholesale@nariyal.co or contact us through our Contact Page or drop us a message via chat for a faster response.

Shipping Timelines

  • Order Processing: All orders are processed and shipped within 48 hours from the time of placing the order.
  • Non-Shipping Days: We do not ship on Sundays and Canadian statutory holidays.
  • Delays: We are not responsible for delays caused by weather, service interruptions, or logistics issues with our shipping partners. If there is a delay, we will try our best to keep you informed, and you can contact us anytime for an immediate update on your order.

Local Pickup and Delivery

  • Free Local Pickup: If you reside in the Metro Vancouver region, you can pick up your order directly from us during business hours. 
  • Local Delivery: If you live in Metro Vancouver, we can deliver your order to your doorstep for a flat rate of $10 on orders below $99. 
  • Timeline: For a local pickup or delivery, please inform us through our Contact Page or drop us a message on chat within 12 hours of placing your order.

Order Changes and Cancellations

  • Order Adjustments: Due to our prompt fulfillment process, we cannot guarantee that orders can be canceled or adjusted once placed.
  • Order Cancellation: We reserve the right to cancel an order for any reason, at any time.

Thank you for choosing Nariyal. We strive to ensure that your order reaches you on time and with minimal environmental impact. If you have any questions or need assistance, please do not hesitate to reach out to us through our Contact Page.