Privacy Policy

Last Updated: 16 June 2024

This Privacy Policy describes how Nariyal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nariyal.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, kindly do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you directly provide us with information through our services, it may include:

• Basic contact details such as your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information such as your username, password, and security questions.
• Shopping information like the items you view, add to your cart, or include in your wishlist.
• Customer support details, including any information you choose to share when communicating with us, such as messages sent through our services.

Certain features of our services may require you to provide specific personal information. Opting not to provide this information may restrict your ability to use or access these features.

Information We Collect through Cookies

We automatically gather certain details about your interactions with our services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, such as device and browser information, network connection details, your IP address, and other data related to your interactions with our services.

Information We Obtain from Third Parties

We may also acquire information about you from various third parties, including vendors and service providers who collect data on our behalf, such as:

• Companies that support our website and our services, like Shopify.
• Payment processors that gather payment details (e.g., bank account, credit or debit card information, billing address) to process transactions and fulfill orders.

When you visit our site, interact with our emails, or engage with our services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more details, see the section below on Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to deliver the services and fulfill our contractual obligations to you. This includes processing payments, fulfilling orders, sending notifications related to your account and transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes. This includes sending marketing communications by email, text message, or postal mail, and displaying advertisements for our products or services. We may also use your information to personalize the services and advertising on our site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you register an account, it is your responsibility to keep your account credentials secure. Do not share your username, password, or other access details with anyone. If you suspect your account has been compromised, please contact us immediately.

Communicating with You: We use your personal information to provide customer support and improve our services. This helps us to be responsive to your needs, deliver effective services, and maintain our business relationship with you.

Cookies

Our site uses Cookies to enhance your experience and improve our services. For details on the specific Cookies used in connection with Shopify, see Shopify's Cookie Policy. Cookies help us remember your actions and preferences, run analytics, and better understand user interactions with our services. We may also allow third parties and service providers to use Cookies to tailor services, products, and advertising on our site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through its settings. Note that removing or blocking Cookies may impact your user experience and limit the functionality of some services and features. Blocking Cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate purposes as outlined in this Privacy Policy. These circumstances include:

• Service Providers: With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, shipping, and fulfillment.
• Business and Marketing Partners: With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information according to their own privacy policies.
• With Your Consent: When you direct us, request us, or otherwise consent to the sharing of certain information with third parties, such as for shipping products to you or through the use of social media widgets or login integrations.
• Within Our Corporate Group: With our affiliates or other entities within our corporate group, in our legitimate interests to operate a successful business.
• Legal and Business Transactions: In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend our services, rights, and the rights of our users or others.

Categories of Personal Information Disclosed

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (shown as*) about users for the purposes mentioned above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category:

• Identifiers: Basic contact details and certain order and account information.
• Commercial Information: Order information, shopping information, and customer support information.
• Internet or Other Similar Network Activity: Usage Data.

Categories of Recipients:

• Service Providers: Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
• Marketing Partners
• Business Partners
• Affiliates

We do not use or share sensitive personal data for the purpose of inferring characteristics about you. In the previous 12 months, we have "sold" and "shared" (as those terms are defined in applicable law) personal data for advertising and marketing purposes.

User Generated Content

The services may allow you to post product reviews and other user-generated content. If you choose to submit content to any public area of the services, this content will be public and accessible by anyone. We do not control who accesses the information you choose to make available publicly, nor can we ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our site may contain links to websites or other online platforms operated by third parties. If you follow or visit links to other websites not affiliated or owned by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or any matters of security of these websites, including the relevance, completeness, or reliability of information found on these sites. Information you provide on third-party social networking platforms, may also be viewable by other users of the services and/or users of those third-party platforms. Our inclusion of such links does not imply that we endorse the content on such platforms or of their owners or controllers, except as disclosed on the services.

Children's Data

The services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined in applicable law) personal information of individuals under 16 years of age.

Security of Your Information

Kindly note that no security measures are absolutely perfect or impenetrable, and we do not guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend not using unsecure channels to communicate sensitive or confidential information. The retention period of your personal information depends on various factors, such as the need to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may decline your request as permitted by law.

• Right to Access / Know: You may have the right to request access to personal information we hold about you.
• Right to Delete: You may have the right to request that we delete personal information we maintain about you.
• Right to Correct: You may have the right to request that we correct inaccurate personal details or information we have about you.
• Right of Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party.
• Right to Opt out of Sale or Sharing or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for "targeted advertising."
• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You may have the right to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the services or provide goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: You can opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We may still send you emails that are non-promotional and pertaining to your account or orders.

You may exercise these rights where indicated on our site or by contacting us. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding to your request. You may designate an authorized agent to make requests on your behalf. We will require proof of authorization and may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify's ad services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To restrict Shopify merchants from using your personal information for such services, visit Shopify Privacy.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including Canada and the United States of America. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@nariyal.co or visit our Contact Page.